Help with Handlekurv
Have a question or something that isn’t working? Find help and contact details here.
Contact us
Email us for help, to report a problem or to suggest a feature.
Send email ↗Sander Barsnes Torvik
support@sandertorvik.no
Tell us what you tried to do and what happened. Include your app version, device and a screenshot if helpful. Do not send passwords or sign-in codes.
Frequently asked questions
I can’t sign in
Use the same sign-in method you used to create your account. If you use email and password, choose “Forgot password?” on the sign-in screen. Check your spam folder if the email does not arrive, and request a new link if the old one has expired.
How do I share a shopping list?
Open the list and go to its settings. Invite the person using their Handlekurv email address. If they do not have an account yet, they will get access when they create one with the invited address.
My list isn’t updating
Check your internet connection and pull down to refresh the list. Make sure you have opened the same list and signed in with the correct account. Contact us if changes are still missing.
How do I import a recipe?
Open the recipes for a list and choose “Import recipe”. Paste a recipe link or choose a photo with readable ingredients and instructions. Check the result: AI can misread text and quantities.
How do I create a dinner plan?
First add recipes in the “Dinner” category, with ingredients. Choose “Plan your dinners” and the number of days. You can swap dinners before accepting the plan. Accepting adds the ingredients to your shopping list.
How do I delete my account?
In the iPhone app, go to Settings → Account → Delete my account. Deletion is permanent and also removes the lists you own and recipes you created, including for people you share them with. Contact us if you cannot access your account.
How do I report shared content?
Email us with a description of the content and where you found it. Include the sharing link if you have it so we can investigate.